Bradfords Interiors

FAQs

Where can I find Bradfords Warranty Policy?

For all information regarding warranties, please see the Warranty Information page here.

Bridal / Gift Registry?

Bridal or Gift registries can be set up on request. Please contact the showroom.
Bradfords offers a Gift Fund service that your guests can contribute to. You can then spend the proceeds on something that’s perfect for you.

What payment methods can I use?

We accept payment in cash, direct bank transfer, Eftpos, Visa, MasterCard, and cheque. All cheque payments require 5 days to clear prior to shipment. All payments are in NZD. Please note goods will not be dispatched until full cleared payment has been received.
To pay with direct deposit please use the following details:
BNZ 02 0192 0015150 00
Acc Name: Bradford's of Broadway Ltd.
Ref #: Please use your order no.

Will my payment details be secure?

Yes. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure that others can't access your credit card information on our website, we recommend that you sign out of your account and close your browser window when you've finished your visit, especially if you're sharing a computer with someone else, or you're using one in a public place.

When purchasing from Bradfords Interiors your payments are passed through a secure server using the latest 128 bit SSL (secure sockets layer) encryption technology. 128 bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard.

DELIVERY AND PICK-UP

For all information regarding delivery processes and information, please see the Delivery Information page here.

How do I order online?

To make a purchase online first browse for an item in our catalogue, select the size and colour of the item you would like to purchase in the ‘Product Options’ area of a product page and click the 'Buy' button to add it to your shopping cart. You can add as many products as you like to your cart and can then fine tune your items either in the cart pop out menu or when you proceed to checkout. To view your cart, click on the cart symbol in the top right of your screen.

To proceed to checkout and payment, open the cart where you will see a gold ‘Checkout’ button.

RETURNS

Please choose carefully as we do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty or have been wrongly described and are different to the product purchased on the website.

Our shipments are carefully inspected before leaving our warehouse but if upon delivery the goods are damaged or defective please let us know. We will then make appropriate arrangements with you.

For any additional questions, please call Bradfords on 09 525 5823.

What happens after I place my order online?

After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within two business days of receiving your order. After your order is processed and ready for dispatch we will notify you by email and/or phone and make appropriate delivery arrangements with you.

How do I see my order information once I've placed my order?

You can access your invoice from the Thank You page once you have processed your order. A confirmation email with your order information will also be sent to your email address. If you have misplaced your confirmation email you are able to log into your account from the website and view your past orders where you will be able to access and print off your invoice.

Can I change or cancel my order after I've placed it?

If you wish to cancel or change your order after completing the transaction you may get in contact with our sales team via telephone on (09) 525 2823 or via email at sales@bradfordsfurniture.co.nz

Can the online store hold an item for me?

We are not able to hold product through our online store. However, you are welcome to contact our sales consultants at the showroom to discuss purchasing options.

My order status is now showing as suspended. Why?

Occasionally, product availability may make it necessary for us to suspend your online order.

We endeavour to have product information on our website as up to date and accurate as possible. However, sometimes due to popularity and the speed with which a product is sold, we cannot always guarantee that an item will be available when trying to fulfil your online order.An email will be sent to you when an order is suspended. This email will notify you what portion of your order we were not able to fulfil.

To view the full terms and condition attached to ordering online with Bradfords Interiors please click here.

How do I look after my Bradfords product?

View our Product Care page to see tips for looking after all kinds of Bradfords products, from outdoor furniture to leather care.

Do all lamps conform to NZ standards?

All lamps and light fittings conform to New Zealand specifications for domestic use. All lamps are fitted with a NZ plug.

Can I buy odd numbers of chairs?

In general we only sell chairs in pairs although there may be exceptions. Please contact us with details of the model you are interested in.

What if I have missing parts in my order?

If you think you haven’t received all the parts you should have, please give us a call on (09) 525 5823 so we can arrange for the part to be sent to you.

Does Bradfords have a mailing list I can join?

Yes! You can register for our mailing and email list here to be alerted about our upcoming promotions and new releases. If you would like to update your details please contact us at (09) 525 5823 or at sales@bradfordsfurniture.co.nz.

Can Bradfords help me with decorating my home?

Absolutely! We understand that decorating your home can be challenging but professional help can be the difference! Our interior consultants would love the opportunity to help you style rooms you'll love for years to come, so visit Bradfords Interiors to find out how our team can help answer your questions or book an appointment for more detailed help in home.

Why has the price of a product changed?

All prices are subject to change to allow for currency fluctuations and any other events beyond our control.

How does a 'Wishlist' work?

The “Add to Wishlist” function creates a personalised list of your favourite items. If you would like to save your list for viewing later or on another device, log-in and your wishlist will be there when you next log in.

To create a Wishlist, log in and select “Add to Wishlist” while shopping on individual product pages. To view or modify an existing wishlist, log in and select the "Wishlist" button at the top of the page.

You may add items from your wishlist directly to your shopping cart for purchase.

How do I reset my password?

If you have forgotten your password, you can click on the "Forgot Password?" link located in the Sign-In area to the right hand side. A box will open where you can enter your email to be sent a temporary replacement password. If you do not have an active email address linked to your account, please contact us providing your full name and email address and we will assist you further.

The item I want to purchase says ‘low stock’ online. Is it available?

An item marked "Low Stock" online may have extremely limited availability, potentially be out of stock or possibly be available on forward order.

Our showroom sales consultants are more than happy to check to see if they have stock of an item. Please take note of the product code you are asking about to prevent any miscommunication which you will find product codes under ‘Product Options’ on the product pages.

If you would like to purchase an item that is available and not on the website we are happy to help by phone or in store.

Will Bradfords sell or rent my information to other companies?

No. We take your privacy seriously. Your information will not be shared with third parties with the exception of freight and delivery arrangements of purchases as appropriate. Please see the Privacy section of our Terms and Conditions for further details.

Where can I purchase items from Bradfords Interiors?

You can buy our furniture online or at the Bradfords Interiors showroom located on the corner of Great South Rd and Rockfield Rd.

We are also happy to accept orders by telephone. Please contact the showroom for further details.

Where is the Bradfords Interiors showroom?

The Bradfords Interiors showroom is located on the corner of Great South and Rockfield Rds, Greenlane, Auckland. Click here for a map and directions.

Can I view all the items on the website in the showroom?

You are always welcome at our large showroom to view a very wide range of our products in person. Due to the size of the range you will not find our entire product range on display. All items in stock are available to view by arrangement and further items are available to order. Please ask one of our interior consultants who will be pleased to help and advise you. All products are subject to availability. Custom made products, NZ made items and decorative items not featured on the website may be viewed at the showroom if in stock.

I've seen something in store but I can't find it online. Why?

We strive to offer our full range online; however we are constantly adding to our range, some items may sell out due to high demand or may not suitable for delivery. Please contact us for assistance.

Can I order items in different colours than those displayed on the website?

Often yes, but this will vary according to the product. Please contact us to check specific models.

Who can help me with a particular product query?

The team at the showroom will be happy to help you with product information. Or give us a call on (09) 525 5823.

Should I measure things up before I come in or purchase items?

It is always helpful to measure your room – and the entrance to your home and the way in to the room. Please note doorways, walkways and windows as this will influence the flow and potential suggestions made.

Can I get someone to assemble my furniture for me?

Most of our furniture is assembled, but we can often arrange to have someone put everything together for you depending on where you live. Just ask when you’re buying your furniture or give us a call on (09) 525 5823.

Can I physically view your products?

Yes, of course. We have large showroom where you can view our fantastic range of furniture and homewares. If an item is not on the floor it may be able to be viewed by appointment at our warehouse in Onehunga. If you are interested in a particular product please call to confirm where it can be viewed.

Need More Help?

Still needing an answer for your query? The Bradfords team is ready to help!
Contact us here.

Glossary

Art Deco

A style period from the 1920's and 1930's featuring geometric patterns and lines.

Cabriole Leg

An elegantly sinuous double curved tapering furniture leg that curves outwards and then inward usually terminating in an ornamental foot. Often used in Queen Anne and Chippendale dining chairs.

Castor

A small wheel designed to allow furniture to be moved; used on chairs and antique case goods.

Chrome

A metal that is typically used as decorative plating over another metal to give protection and a bright metal shiny finish.

Console Table (aka Hall table)

A small or narrow table designed to be set against (or fixed to) a wall or the back of another item of furniture

Down

The fine, soft fluff from the breasts of geese or ducks; considered the most luxurious filling for seat cushions and bed pillows.

Fiberfil

Polyester filling material or cushion wrap.

Frame

The basic structure of an upholstered chair or sofa; usually made from a hardwood or engineered timber.

Grain

The natural patterns in wood created by the direction of fibres or the texture of the surface of leather.

Hand Rubbed Finish

An oil finish applied to a piece of furniture by hand or finishing process on specialised leather.

Higlop

High gloss polypropylene.

Inlay

Decorative technique of inserting contrasting wood veneers or materials to create a feature or design.

Kiln Dried

Timber dried in a kiln to a specified uniform moisture content in a controlled environment. A high quality product that has the advantages of rigorous testing, being less likely to have any distortion, warping or bowing from the drying process and more likely to remain warp free.

Lacquer

A synthetic, durable fast drying surface coating used to finish and protect wood, marble and high density wood boards. Available clear and a range of colours.

Laminate

Composite material often used on bench or table tops; provides a heat resistant, wipe clean surface. Or a composite of timbers laminated together to create a strong and stable engineered timber product.

Aniline Leather

This leather made from the most carefully selected hides and is therefore expensive. Dyes are impregnated into the skin and the surface remains natural, with little or no protection. Minor imperfections and variations in shade can be clearly seen. Aniline leather will inevitably become soiled in use.

Semi-aniline Leather

Full grain leather with a small amount of pigment in the surface coating or a clear finish to semi-regularise the hide. This clear coating gives the soft leather extra protection and increased wearing characteristics.

This process is designed to combine the natural feel and appearance of Aniline with a good level of protection. Skins are selected with only slight markings and the dye is impregnated. A light protective coating is then applied to give some degree of resistance to staining; this makes the leather a little stiffer to the touch than Aniline.

Pigmented Leather

A layer of pigment is applied to cover most of the natural imperfections which exist in every skin. The grain is then embossed onto the skin and a protective coating is applied, which gives good wear characteristics, high light resistance and consistent colour. It is less soft to the touch than Aniline, but is particularly easy to care for.

Corrected leather

Corrected leather that has been treated to provide a more uniform appearance. This process may include stamping the leather texture on the surface and a more heavily pigmented finish.

Antiqued Leather

This leather has a two part surface pigment process: after the furniture has been made up, part of the top coat is rubbed off by hand to expose the contrast colour underneath, creating the effect of ageing.

Nubuck Leather

This type of leather is dyed and its surface is buffed to give a soft velvety feel, smoother than suede. Nubuck is not so suitable for family use, as it is particularly prone to staining and soiling, but does provide a superb luxurious feel!

By-cast Leather

This is made from the lower split or suede of the leather which is built up with a thick surface coating to resemble the surface of top grain leather. As the surface is easily damaged by scratching and stretching it is not suitable for seating surfaces. It is occasionally used in cost effective suites on the back and side panels.

Regenerated Leather

A leather based material made by grinding leather scraps and mixing it with bonding agents. The coloured surface is often embossed with a leather-like texture Hard wearing and economical. Also known as ‘bonded leather’

Faux Leather

see ‘PU’

Marble

Marble is a metamorphic rock resulting from the metamorphism of sedimentary carbonate rocks - usually limestone or dolomite rock. This metamorphic process, requiring immense pressure and heat, causes a complete re-crystallization of the original rock into an interlocking mosaic of crystals. The temperatures and pressures necessary to form marble, alter the textures and formations present in the original rock. It is prized for its beauty, durability and ability to be polished to an exceptional smoothness. The patterning of marble veining varies enormously from delicate networking to boldly graphic. Colouration varies according to the mineral composition of the stone.

Travertine

is a type of calcareous stone characterised by a porous structure with exceptional durability. The process was brought about by thermal springs with a wealth of limestone together with sources of heat coming from volcanic action. Once sliced from the mountain and worked, these pores are filled with polyester filler. The size of these fills can and will vary with every individual piece making each piece unique. Some voids can occur along the edges of tables, appearing as chips out of the marble, but are merely a reality of this stone.

MDF

Medium Density Fibreboard; engineered wood panel made from wood fibres and adhesive exposed to heat and pressure.

Modular

Interchangeable upholstered sectional seating units used to create different seating arrangements.

Nesting Tables

Multiple tables in graduating heights that allows them to be stored one under another; usually in sets of three.

Occasional Furniture

Small items such as coffee, console and side tables that are used as accent pieces.

Ottoman

An upholstered low stool or footrest.

Patina

The natural finish on a surface that results from use, age and polishing.

Particle Board

Engineered wood product manufactured by bonding small wood particles with an adhesive and pressed into sheets.

Pedestal Table

A table supported by one central base rather than four legs.

Plywood

Manufactured wood made from a series of alternating layers of wood veneer with the grain perpendicular to each other for strength. Often used in quality lounge frames to provide added strength in high stress areas.

Polycarbonate (PC)

A durable transparent plastic with high impact resistance. Not suitable for outdoor use and long term exposure to UV (due to yellowing) unless UV stabilisers are added.

Polypropylene (PP)

A highly resilient colour fast plastic that is resistant to heat changes and chemical damage. Gradually crazes with UV exposure unless UV stabilisers are added.

Polyurethane (PU)

PU is a versatile plastic polymer that can be flexible, semi-rigid or rigid. In furniture applications it used to make cushioning foams, PU fabric, surface coatings such as varnish and adhesives.
PU fabric (Faux Leather, fake leather, pleather, leatherette) has a similar look and feel to leather but is made from coatings of polyurethane on a fabric backing embossed with a hide-like grain. PU fabric is breathable, durable, soft, flexible and easy to clean.
Cushioning foams made from PU can be made to any ‘sit’ from firm to very soft. High resilience (HR foam) is used in lounge suites as it offers superior support and surface softness.

Reproduction

A replica of an original piece or design.

Slipcovers

Removable fabric covers for upholstered furniture.

Stainless Steel

A steel alloy that is resistant to rust, staining and corrosion.

Tallboy (aka Highboy)

A tall chest of drawers, sometimes mounted on legs.

Tempered Glass

Safety glass treated with heat during manufacturing that breaks into square pieces instead of shards or slivers. Often used for glass table tops.

Upholstery

The covering including padding, springs, webbing, foam and fabric on furniture.

Varnish

A hard transparent protective finish that is usually glossy but can made satin or semi matt with flatting agents. Types of varnish include shellac, polyurethane varnish

Veneer

A thin decorative layer of wood, usually of fine quality, that is applied to a heavier surface of lesser quality solid wood or particleboard. Veneers are used to match and balance grain and create inlay and banding effects.
Bookmatched veneer is a technique where the veneer leaves are alternately folded out so that the grain patterns mirror each other.

Vinyl Wrap

Flexible thermal laminate wrapping bonded under heat and vacuum pressure to underlying MDF, solid wood or particleboard. Durable and low maintenance.

Webbing

Strips of elastic or woven fabric used to provide support for upholstered arms, backs and seats.

Wicker

Term given to furnishings woven from willow, reed and rattan.

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